We’re committed to making you feel at home. And to getting you back there.

Patients

Even with the amazing medical advances designed to keep you healthy, there are times when a hospital stay is absolutely necessary.

But so are creature comforts, convenience, and peace of mind.

That’s why we promise to do everything in our power to make what we hope is a once in a lifetime experience the best experience it can be. Starting with making it easy to find everything you need to know before you’re admitted:

Admission Preparation

What to expect when you arrive.

Memorial Hospital knows you’re nervous enough about being in the hospital, so we make every effort to streamline the registration and admissions process to get you to your room as quickly as possible. Your comfort and privacy are paramount to us.

When you arrive at the hospital, go to the main registration lobby, which can be found at entrance H. (Download the Memorial Hospital Map.) Then, come to the main registration desk and one of our highly trained professionals will ask you a few questions and help you complete the necessary paperwork. Please remember to bring your insurance cards with you. Once your registration is complete, you will be given an identification bracelet and escorted personally to your room.

For more information on the admission process, call the main hospital line at (937) 644-6115 or (800) 686-4577 and ask for Registration.

During Your Stay

Available services and amenities.

Chaplain and Chapel
The hospital chaplain is available to visit with you as you need or desire. Upon your request, the chaplain will notify your personal pastor, priest, rabbi, or other clergy person about your admission so that he or she can visit you regularly during your stay. The hospital chaplain can be reached at (937) 578-2318 or your nurse can contact the chaplain on your behalf.

The chapel is open 24 hours a day for prayer and meditation, and can be found in the Medical/Surgical unit.

Patient Experience
Providing superior care and service to each one of our patients and their guests is important to us at Memorial Hospital. At any point during your stay if you feel we are not living up to this expectation, the Patient Experience Department would welcome that feedback so we can make the necessary improvements. We are here to facilitate communication, answer questions, resolve any patient care concerns, and recognize superior service.

If you have a concern about your care or treatment plan, you are encouraged to contact Patient Experience at (937) 578-2355 or by e-mail at patientexperience@memorialohio.com.

If your concerns have not been addressed to your satisfaction, please feel free to contact DNV Healthcare, Inc. at (866) 523-6842 or via e-mail at hospitalcomplaint@dnv.com.

Gift Shop
The Gift Shop is open Monday through Friday from 9:00 a.m. to 8:00 p.m., Saturdays from 9:00 a.m. to 5:00 p.m. and on Sunday from 1:00 p.m. to 4:00 p.m. You may purchase personal care items, fresh and dried flower arrangements, gifts, jewelry, toys, greeting cards, candy, magazines, and books. All Gift Shop proceeds are donated to the hospital to improve and enhance patient services.

Mail, Gifts, and Flowers
Mail, flowers, and gifts are delivered daily to patient rooms by our staff of volunteers. Regulations prohibit live flowers in any Critical Care room. Mail received at the hospital after your discharge will be forwarded to the address provided on your admission form.

Meals and Food
Complete meals or snacks are available for your family and visitors in the Cafe from 6:30 a.m. to 6:30 p.m., seven days a week. Vending machines throughout the hospital offer sandwiches, snack foods, candy, and beverages 24-hours a day.

Your meals are prepared according to the diet prescribed by your physician with all food preparation supervised by our registered dietitian. You may select meals from the restaurant-style menus delivered to your room each morning.

Sometimes your diet must be restricted in preparation for surgery or certain tests. Low salt, low fat, and low cholesterol diets are among those most commonly ordered by doctors.

Money and Valuables
Please send money, jewelry, and other valuables home with your family. If this is not possible, your nurse will arrange to have valuables stored in the hospital safe. The hospital is not responsible for money, jewelry, clothing, dentures, glasses, or other valuables kept in your room. You may wish to keep a small amount of money for a newspaper, stamps, or a Gift Shop purchase.

Newspapers
Memorial Hospital inpatients will each receive a copy of the local newspaper with their evening meal tray on Monday through Saturday. Additional copies are distributed in many of the department waiting areas. Newspapers may also be purchased outside entrance A.

Telephones
Local telephone service is provided in each patient's room, compliments of the Memorial Auxiliary. For local calls, dial 9 to access an outside line, followed by the number you wish to call. For long-distance calls, dial 9, then 0 to contact the long-distance operator. You may charge long-distance calls to a phone card, credit card, home or business phone, or you can call collect.

Television
Cable television is provided in each room free of charge, compliments of Memorial Hospital. Your TV can be operated from your bed with a handheld control unit.

Patient Lounge
The patient lounge in the Morey Center offers a cheerful setting where patients may relax, watch TV, or read. During warmer months, you may enjoy fresh air on the patio outside the lounge or in the nearby garden.

After Your Stay

Coordinated care and support resources.

Sometimes you have complex needs when you leave the hospital. You may need the services of many different professionals, agencies, healthcare facilities, and human services programs. Professionals in Case Management are available to help coordinate and manage all these services. They also provide a variety of counseling, support, and referral for situations such as terminal illness, drug and alcohol rehabilitation, crisis intervention, paternity issues, cancer programs, and medical ethics. For mire information, call (937) 578-2332.

The Medication Therapies Center can provide medication management guidance and related education. After you leave the hospital, a Transitions of Care Clinic nurse practitioner can provide support and guidance to keep you on the road to recovery, and to reduce the possibility that you would need to return to the hospital in the near future. For more information, call (937) 586-4281.

Billing & Payment

Navigating insurance coverage and billing.

Billing and Financial Assistance
The bill you will receive covers many aspects of your hospital care - nursing care, lab testing, radiology medications, etc. You will receive a separate bill for physicians, other medical specialists or other Memorial services.

If you have questions after you receive your bill, please call (937) 578-2708 or toll free at (800) 686-4677 between the hours of 8 a.m. and 4:30 p.m., Monday through Friday.

Payment Information
As a courtesy to you, Memorial Hospital will file an insurance claim with your insurance carrier(s). It is important that you provide accurate and complete insurance information at the time of registration. Unpaid balances, including all applicable deductibles, co-payments and any non-covered services, are the responsibility of the patient and must be paid within 30 days upon receipt of the statement. If you pay your invoice during the first billing cycle, you can receive a 10% prompt pay discount on your balance. If you are unable to pay your balance in full, payment arrangements must be established on the account by calling (937) 578-2210 or toll free at (800) 686-4677.

Memorial Hospital also offers financial assistance to patients that qualify; free-care is available through the Hospital Care Assurance Program (HCAP). The hospital also offers hospital-based financial assistance through its own program which allows discounts based on income and family size up to 200% of the Federal Poverty Guidelines.

MEDICARE PATIENTS
Billing for Self-Administered drugs

During the course of outpatient treatment, you may be given medication Medicare considers self-administered. Medicare defines these as medication the patient could, in another setting, take themselves, and may include tablets, drops, inhalants and some injectable drugs.

In order to remain compliant with Medicare regulations related to billing of these drugs, the hospital is required to submit these self-administered drugs as non-covered items on our billing to Medicare. Once Medicare (and any other insurers you may have), have made payment to us, you will receive a bill from Memorial Hospital. In addition to any deductible and co-insurance due, this bill will reflect the charges for unpaid self-administered drugs, and payment for these items is expected from the patient. Some Part D Plans may reimburse the patient for the self-administered drugs. You will need to contact your Part D carrier for information on how to submit a claim.

Please contact Patient Financial Services at (937) 578-2708 with any questions.

Please mail bill payments to:
Memorial Hospital
P.O. Box 931316
Cleveland, OH 44193-1316

or click here to pay online.
Download the Memorial Hospital Consumer Price Guide.

Medical Consent Form

The medical consent form is an authorization signed by parents giving another party consent to make emergency medical decisions in their absence.

Medical Consent Form

Notice of Privacy Practices Guidelines

Notice of Privacy Practices Guidelines