Learning More About COVID-19

Patient & Visitor Information

For patients of Memorial Medical Group practices
  • All sick bay and walk-in clinic hours have been suspended. If you or a family member is ill, please call your primary care physician for guidance on next steps.
  • Patients seeking care at a Memorial Medical Group practice must have a scheduled appointment, including patients visiting the practice for laboratory services.
  • Special office hours have been implemented, with well patient visits/routine visits/vaccinations in the morning, and ill/acute patient visits during afternoon hours. Additional cleaning will be done between morning and afternoon visits to help protect patients.
  • Patients are encouraged to call their provider's office for specific questions or information, including same day appointment needs.
  • Memorial Health is offering HIPAA compliant telehealth services to existing patients of Memorial Medical Group practices. Patients of the below listed practices can utilize telehealth services or in-office services, depending on the care required by the patient, along with the recommendation of the provider:
    • Memorial Primary Care Practices
      • Memorial Damascus Family Medicine (reference specific instructions on practice page)
      • Memorial Family Medicine | Mill Valley
      • Memorial Family Medicine | Plain City
      • Memorial Family Medicine | Richwood
      • Memorial Family & Sports Medicine | Gateway
      • Memorial Internal Medicine
      • Memorial Primary Care | Urbana
    • Memorial Specialty Care Practices
      • Memorial Ear, Nose & Throat
      • Memorial General & Colorectal Surgery
      • Memorial Oncology & Hematology
      • Memorial Orthopedics & Sports Medicine
      • Memorial Pain Management
      • Memorial Psychiatry
      • Memorial Rheumatology
      • Memorial Urology
  • Telehealth services will be available as either virtual visits via a phone call with a provider or video visits with a provider via two-way video chat (the patient will need a device with a camera and microphone). When patients call their provider’s office, the practice staff will discuss telehealth and in-office options with each patient, and provide next steps and directions for telehealth.
For patients/visitors of Memorial Hospital & Memorial Health locations

The following visitor restrictions are in place at Memorial Hospital’s main campus:

  • Effective Tuesday, March 24, visitation will not be allowed within Memorial Health facilities. Exceptions will be made for the following:
    • Maternity patients may have one visitor or support person, and it must be the same person throughout the patient’s stay.
    • Patients under the age of 18 may have two visitors during their stay. Visitors must be parents or legal guardians and must be the same two visitors for the entire stay.
    • Patients with disabilities may have one visitor or support person, and it must be the same person throughout the patient’s stay.
    • For end of life care, discretion will be made by the physician and visitation will be limited to three visitors at any given time.
  • The number of public entrances have been consolidated to the following entrances:
    • MacIvor Entrance (H) is open Mon – Fri, 7 a.m. – 7 p.m., Sat – Sun, 7 a.m. – 5 p.m.
    • Heart & Surgical Center Entrance (B) is open Mon – Fri, 7 a.m. – 3 p.m.
    • Miracle Life Center/OB Entrance (F) is open 6 a.m. – 7 p.m., for OB patients only.
    • Emergency Department Entrance (I) is open 24 hours.
    • There are no visitation hours from 11 p.m. to 7 a.m. daily.
  • At each entrance, all visitors will be asked a series of screening questions prior to approved entry. Visitors should be advised that visitation may be denied based on the screening.
    • Visitation will not be allowed for anyone who is ill with seasonal flu or COVID-19 symptoms, including shortness of breath, coughing, fever, chills, headache, vomiting, sore throat, muscle aches, or diarrhea.
    • When visiting a patient, all visitors will be asked to remain primarily in the room with the patient.
    • The Memorial Hospital Cafeteria & Gift Shop will be closed to all visitors until further notice. Visitors may utilize room service while visiting.
For patients/visitors of Memorial Urgent Care in Marysville or Urbana

For patients planning to seek care at our Urgent Care Centers in Marysville or Urbana, we now have an online check-in process. This will allow our medical staff to assess your symptoms and place you into “line,” all from the safety of your vehicle. We are taking continuous steps to help prevent the spread of COVID-19 and protect each of you.

When you arrive to the parking lot and before you enter the Urgent Care building, follow these steps:

  1. Go to www.memorialohio.com/urgent-care
  2. Click on START YOUR VISIT
  3. Click on the link to Memorial Urgent Care (Marysville or Urbana)
  4. Complete the information and click “Get in Line”
  5. A Memorial Urgent Care team member will text you next steps.

If you do not have a smartphone, please call (937) 578-4310 for Marysville or (937) 652-5019 for Urbana, prior to entering the building.

The online check-in is available during Urgent Care hours (Monday – Friday: 9am – 9pm and Saturday – Sunday: 9am – 6pm).

Surgery updates

All elective surgical cases and procedures to have occurred in the next two weeks are being rescheduled. As announced at the state level, the task force led by OHA which included hospital and surgical professionals chose to define NOT elective as those which are life saving, preserve the function of an organ or limb, reduce the progression of disease, or reduce the progression of severe symptoms. Each week there will be an evaluation of whether to reschedule the next block. Patients will be contacted by an appropriate hospital or practice team member.

For visitors of Memorial Gables

Memorial Gables has implemented a temporary restriction of all visitations, again to help alleviate the spread of COVID-19 for residents and staff at the facility. Visitation for any resident experiencing a significant change in condition will be assessed individually to allow for immediate family engagement.

  • To help give families an alternative to visiting, the Memorial Gables team is offering the ability to Skype or FaceTime with their loved ones during this time. Those interested may call the Gables at (937) 578-4074 to schedule an appointment and a member of the staff will assist in making the connection from 9 a.m. to 5 p.m., Monday through Friday.

Community Support & Donations

How to Help

Donations for PPE (personal protective equipment) are certainly needed and appreciated. Below are the “top needed” items identified by the State of Ohio and by Memorial – if you have these items, please email covidsupport@memorialohio.com. Our staff will review these emails and coordinate with you on how these resources can be delivered to our teams or other community partners.

PPE & Other Supplies

  • Surgical gowns (S, M, L, XL, XXL)
  • Face/surgical masks (adult, pediatric, hand-sewn)
  • Gloves (nitrile, vinyl or butyl)
  • N 95 particulate respirators
  • Isolation gowns
  • Face shields
  • Hand sanitizer (minimum of 70% alcohol content)
  • Disinfectant wipes
  • Tyvek coveralls
  • Temporal/no touch thermometers
  • Foot coverings
  • Ventilator tubing


Thank you to the many generous restaurants and other food businesses offering to bring meals and snacks to our busy healthcare teams. Your kindness is reminding them that they are in the community’s thoughts and prayers.

Memorial Health is currently accepting food donations, but they must be pre-approved before drop off. We can only accept the following:

  • Foods prepared in a licensed food service establishment.
  • Foods with temperatures that can be maintained upon delivery.
  • Foods that are grab and go style, ready-to-eat.

We cannot accept foods made from home kitchens; thank you for understanding.

To learn more, obtain approval, or make drop-off arrangements, please email covidsupport@memorialohio.com and a team member will coordinate details with you.

Common Questions & COVID Resources

Commonly asked questions

What is coronavirus (COVID-19)?

COVID-19, or coronavirus disease 2019, is an upper respiratory tract disease caused by one of the seven coronaviruses known to infect humans. It was first identified in humans in Wuhan, Hubei Province, China, in December 2019.

Symptoms, which generally appear two to 14 days after exposure, include fever, cough, and difficulty breathing. Most people who become sick do not require hospitalization, but older adults, people with chronic health conditions, and people with compromised immune systems are more likely to require more advanced care. Source: Ohio Department of Health

What if I have an upcoming appointment?

Patients, staff, and visitors are at the forefront of each decision we make at Memorial. As such, we ask for your assistance in taking precautions to ensure a safe environment for all. If you have flu-like symptoms, including fever or cough, and have an upcoming appointment, please call your provider or outpatient service department for instructions on how to proceed.

I have low-grade fever, with a cough, but no shortness of breath – what should I be doing?

We encourage you to stay home until your symptoms have passed. Please do not go to the Emergency Department and do not go to your provider’s office or a walk-in urgent care clinic. Get plenty of rest, make sure you are drinking liquids frequently, and wash your hands often. In addition, cover your cough with a tissue and dispose it immediately. Make sure to properly limit or eliminate exposure to family and others. Call your primary care provider if your symptoms worsen or if you have increasing concerns.

I have fever of 100.4 degrees or higher, severe cough, and increasing shortness of breath. What should I be doing?

Please contact your provider’s office via telephone for instructions on how to proceed. If you feel you require emergency attention, please visit your nearest Emergency Department.

When/how can I be tested?

As per the Union County Health Department update on March 13, here are the latest facts about testing in Union County.

Do I need a mask? The use of face masks by people who are not sick is not recommended to protect against respiratory diseases. Face masks should be used by people who show symptoms of COVID-19 to help prevent spread of the disease and by health care workers and others taking care of someone in a close setting. Source: Ohio Department of Health

How does it spread? Coronaviruses are generally thought to be spread most often by respiratory droplets. The virus that causes coronavirus disease 2019 is spreading from person-to-person and someone who is actively sick with the disease can spread the illness to others. That is why CDC recommends that these patients be isolated either in the hospital or at home until they are better and no longer pose a risk of infecting others. Source: Ohio Department of Health

What are the symptoms? Symptoms, which generally appear two to 14 days after exposure, include fever, cough, and difficulty breathing. Most people who become sick do not require hospitalization, but older adults, people with chronic health conditions, and people with compromised immune systems are more likely to require more advanced care. Source: Ohio Department of Health

Will warm weather stop the outbreak? It is not yet known whether weather and temperature impact the spread of COVID-19. Some other viruses, like the common cold and flu, spread more during cold weather months, but that does not mean it is impossible to become sick with these viruses during other months. At this time, it is not known whether the spread of COVID-19 will decrease when weather becomes warmer. Source: Ohio Department of Health

For additional COVID-19 FAQs, click on the links below.

COVID-19 FAQ Ohio Department of Health

Protecting you, your family, and your community
  • Wash hands often with soap and water for at least 20 seconds; dry hands with a clean towel or air-dry hands.
  • Use alcohol-based hand sanitizer when soap and water are unavailable.
  • Cover your mouth/nose with a tissue or sleeve when sneezing or coughing.
  • Avoid touching your face, eyes, ears, and nose.
  • Avoid close contact with people who are sick.
  • Stay at home when you are sick, except for getting medical care.
  • If you are an older Ohioan, stay at home as much as possible, avoid crowds, and keep away from others who are sick.
  • If you have an underlying chronic and/or severe medical conditions, stay at home as much as possible, avoid crowds, and keep away from others who are sick.
  • Clean “high-touch” surfaces daily.
  • Stay informed on Ohio and Federal regulations, travel restrictions, related mandates, and health alerts.
  • Get the facts and manage coronavirus fears and anxieties for you and your loved ones.

Additional Resources:

Ohio Department of Health COVID-19 checklists

Checklists for specific areas:

COVID-19 Checklist for Older Ohioans & Individuals with Chronic Health Conditions
COVID-19 Checklist for Families and Individuals
COVID-19 Checklist for Households
COVID-19 Checklist for Businesses/Employers
COVID-19 Checklist for Faith-Based and Community Organizations

How is Memorial Health preparing?

For more than a decade, Memorial Health has been preparing, practicing, and refining processes for scenarios like this and we are well prepared to adapt. As a leading employer and the major healthcare entity in our region, we have strong relationships in place with partners at our local Health Departments in Union and Champaign Counties, as well as the ODH and the Centers for Disease Control (CDC). We are in constant contact with them and we are actively implementing measures in concert related to the prevention, evaluation, and treatment of COVID-19.

In addition, our team continues to manage our infrastructure for infection prevention and emergency preparedness and we reassess daily, as needed. As we have done with other outbreaks like H1N1 and Ebola, Memorial continues to prepare for and monitor developments that will aide our communities as the need arises.

To learn how Memorial Health is implementing a series of prevention measures, read the news release here.

To learn more about what is happening in Union County, visit A United Effort Happening Across Union County: What Union County Residents Need to Know.