Memorial Health Ratings and Reviews
Memorial is committed to providing the information needed to make important decisions about your health. We publish star ratings and patient comments for our providers to help you feel more confident in selecting the right doctor for your family and your care.
We have partnered with Press Ganey to measure all aspects of patient satisfaction and ensure that we are holding ourselves to the highest standards. For more than 30 years, Press Ganey has been the industry's trusted leader in patient experience measurement, performance analytics, and strategic advisory solutions for healthcare organizations. Today, Press Ganey works with more than 26,000 health care facilities, including over 60% of all U.S. hospitals, to help reduce patient suffering and improve the quality, safety and experience of care.
Press Ganey surveys are sent at random to Memorial Health patients within a few days of their appointment, regarding specific aspects of their care. We use this feedback to improve all aspects of the clinical experience.
The star ratings are based on patient responses to the ten, provider-specific questions on the Press Ganey survey. Some topics that contribute to the rating include the care provider’s friendliness, courtesy, explanation of conditions, attention to patient’s concerns, information about medication and/or follow-up care, time spent, and more.
Responses are converted to a 5-point rating system and applied consistently to all providers. Star ratings are only displayed for providers who have accumulated 30 or more survey responses to ensure the data we provide is statistically valid.
We are committed to posting positive and negative feedback. However, we do not post comments that are profane, libelous, unrelated to the provider, or risk patient privacy.