Safe Care During COVID-19

Protecting you and keeping you safe is still our #1 priority

Memorial Health has always been focused on keeping patients safe and secure as well as our facilities clean. That’s what you have come to expect from our medical centers, physician offices, hospital service areas, and from our team. As we progress through the COVID-19 crisis, your safety is still our top priority.

Just like we’ve always been in this together, we’ve always been focused on keeping you safe, healthy, and well. Rest assured, Memorial stands ready to care for you and your family – from mammograms, x-rays, laboratory services, and delivering babies to urgent care, physical therapy, surgery services, oncology care, and more.

Memorial is taking extra safety and cleanliness precautions as we return to providing our full scope of services to our patients and community. To learn more, read the “Safe care” tab below.


Patient & Visitor Information

Safe care available here

On behalf of our entire organization, thank you for doing all you can to keep our communities safe. The numbers in our more rural region and within the walls of Memorial Hospital have been kept very low. Your efforts have enabled our team to remain healthy and ready to serve you as we expand back to the health and wellness services you need.

  • From the onset of the pandemic, our Infection Prevention team has been monitoring, reviewing, and enhancing all processes to ensure we are taking measures to protect our patients and staff.
  • Our Environmental Services team is working around the clock to keep all areas of Memorial Hospital and our offsite buildings clean and sanitized. Protocols are in place for increased disinfection with hospital-grade products for all high-touch areas, such as door handles, handrails, and bathrooms.
  • Our Materials team has worked hard to build our inventory of personal protective equipment (PPE) to ensure appropriate levels for our team members, patients, and guests as we resume services.
  • Visitor and guest restrictions will remain in place for now, as well as the consolidation of public hospital entrances with limited entry hours.
  • Continued temperature and health screenings will occur for patients, visitors, and employees.
  • Seating arrangements within waiting areas will look different as we continue to practice social distancing.

Memorial continues to follow the guidance from the Centers for Disease Control and Prevention (CDC) and the Ohio Department of Health (ODH) as measures are taken to reduce the transmission of COVID-19 and keep patients and employees safe.

Telehealth services

Memorial Health is offering HIPAA compliant telehealth services to new and established patients of Memorial Medical Group practices. Telehealth services will be available as either virtual visits via a phone call with a provider or video visits with a provider via two-way video chat (the patient will need a device with a camera and microphone). When patients call their provider’s office, the practice staff will discuss telehealth and in-office options with each patient, and provide next steps and directions for telehealth.

Patients of the below listed practices can utilize telehealth services or in-office services, depending on the care required by the patient, along with the recommendation of the provider:

Memorial Primary Care Practices

Memorial Specialty Care Practices


Antibody testing

Antibody testing now available at Memorial Health

SARS-CoV-2 antibody IgG testing is now available at Memorial Health, with a physician’s order.

  • COVID-19 IgG antibody testing, also known as serology testing, checks for a type of antibody called immunoglobulin G (IgG). If you have been exposed to the virus that causes COVID-19, your body typically produces IgG antibodies as part of the immune response to the virus.
  • To be tested, you will need to discuss your condition with your provider, via either a telehealth visit or an in-office visit, as appropriate. Together, you will review your exposure, symptoms, and timeframe to determine if the test is appropriate. Next, you will review the potential benefits and limitations of the test. If ordered, you will receive a physician’s order for the antibody test, and when completed, you will review those results with your provider.

What are antibodies and what is antibody testing?

  • Antibody testing is part of the local and national discussion when it comes to our communities managing COVID-19.
  • The test checks for antibodies the body has produced to fight off the coronavirus, to see if you have developed an immune response.
  • Antibodies are what your body produces to respond to infections. The immune system produces these antibodies — proteins that are critical for fighting and clearing out the virus.

Am I a candidate for antibody testing?

  • If you have completely recovered from the illness and are now asymptomatic, or have no current symptoms, you would be a candidate for the antibody testing.
    • You would need to be tested at least 10 days after the onset of symptoms. Any sooner than the 10 days increases the likelihood of a false-negative result prior to that point in your disease recovery.
  • This test is available to people of all ages.
  • The test is not intended as a diagnostic test – if you are ill with symptoms, this test may not be able to show if you have been exposed to COVID-19 because it can take at least two weeks after exposure to develop antibodies.
  • This test may be right for you if you:
    • Are not experiencing symptoms consistent with COVID-19; information about COVID-19 symptoms can be found on the CDC website.
    • Have not experienced a fever in the past three days.
    • Have had or suspect you have had COVID-19, but have not experienced any new symptoms in the past 10 days (these symptoms include loss of smell or taste, difficulty breathing, feeling weak or lethargic, lightheadedness or dizziness, vomiting or diarrhea, slurred speech, and/or seizures).
  • This test may NOT be right for you if you:
    • Are feeling sick or have had a fever within the last three days.
    • Want to understand if you currently have COVID-19.
    • Have been diagnosed with COVID-19 less than 10 days ago.
    • Were directly exposed to the virus in the past 14 days but have not developed symptoms.
    • Have a condition that weakens your immune system.

What can I expect with the test?

  • A lab technician will take a blood sample by drawing blood from a vein in the arm. Then the sample is tested to determine whether you've developed antibodies against the virus.
  • There is nothing for you to do prior to this test.

If I am tested, what will the results tell me?

  • A positive serologic result indicates that you have likely produced an immune response to the SARS-CoV-2 virus.
    • A positive antibody test does not necessarily mean you are immune to COVID-19.
  • A negative serologic result suggests that you have not developed detectable antibodies at the time of testing.

Can the test tell me if I have COVID-19?

  • This antibody test is used to detect the presence of antibodies indicating an immune system response to a past COVID-19 infection, but cannot diagnose active COVID-19 infections.

Can the antibody test tell me if I am immune against COVID-19?

  • If test results show that you have antibodies, it indicates that you were likely infected with COVID-19 at some time in the past. It may also mean that you have some immunity. There is a lack of evidence on whether having antibodies means you are protected against reinfection with COVID-19. The level of immunity and how long immunity lasts are not yet known.
  • These serology tests cannot determine immune status. Individuals receiving positive test results may falsely assume it is safe to discontinue social distancing or other precautionary steps. It is recommended you continue to abide by social distancing and handwashing recommendations and stay at home when you are ill for so long as necessary to reduce the threat of COVID-19.

If I am a good candidate for the test, what do I do next?

  • You should contact your healthcare provider to schedule an appointment to discuss next steps.
Mask/face covering policy

Masks/cloth masks/home-made masks/face coverings are required at all Memorial locations for all staff and as appropriate, for patients.

For patients/visitors of Memorial Hospital & Memorial Health locations

We are helping to ensure the safety of our patients and employees. In order to do this and to help reduce the spread of COVID-19, the following is our current visitor policy for our facilities at this time.

Effective Monday, June 22, Memorial Health will implement new visitation rules. The policy was revised to support patients and their family in receiving care, while continuing to aid in the mitigation and spread of COVID-19.

Patients receiving inpatient care or surgery/procedures at Memorial Hospital, care at Memorial Medical Group practices, or evaluation/treatment at Memorial Urgent Care centers, will be permitted one visitor for the duration of their appointment/stay. These visitors must meet the following criteria:

  • Must be at least 18 years old.
  • Must have their temperature checked upon entering the facility and be free of COVID-19 symptoms, as well as not have recent exposure history.
  • Must wear a face covering and maintain social distancing of 6 feet at all times while within the facility.
  • For admitted patients, each patient may designate one individual that will be allowed to visit. The visitor will be limited to a single visit between 8 a.m. and 5 p.m. and must enter via the MacIvor Entrance. In addition, the visitor must remain in the patient’s room, unless visiting the cafeteria or restroom.
  • For patients who are suspected or confirmed for COVID-19, no visitation will be permitted.
  • For surgical/procedural patients receiving services in the Heart & Surgical Pavilion, each patient may designate one visitor to accompany them to their procedure. The visitor must stay within the facility and remain in the assigned waiting area during the procedure/surgery, unless visiting the cafeteria or restrooms.
  • For patients of Memorial Medical Group or Memorial Urgent Care, each patient is allowed one visitor, but patients are asked to evaluate the need for a visitor and only bring one if necessary for the appointment.
  • Visitor restrictions remain in place for all other areas within Memorial Health, including the Emergency Department, Outpatient Services (lab, imaging, physical therapy, etc.), Memorial Hospital Outpatient Surgery Center, and Memorial Gables. In these areas, visitation exceptions will be made:
    • For patients under the age of 18. These patients may have two visitors during their stay. Visitors must be parents or legal guardians and must be the same two visitors for the entire stay/visit/appointment.
    • For patients with disabilities. These patients may have one visitor or support person, and it must be the same person throughout the patient’s stay/visit/appointment.
    • For surgery patients at Memorial Hospital Outpatient Surgery Center, no visitor or support person will be allowed to wait in the facility, but instead will be asked to wait in their vehicle. Our Surgery team will call the support person when it is time for the patient to leave.
    • For end-of-life care, discretion will be made by the physician and visitation will be limited to three visitors at any given time.

The number of public entrances at Memorial Hospital’s main campus have been consolidated to the following entrances:

  • MacIvor Entrance (H) is open Mon – Fri, 7 a.m. – 7 p.m., Sat – Sun, 7 a.m. – 5 p.m.
  • Heart & Surgical Center Entrance (B) is open Mon – Fri, 6 a.m. – 5 p.m.
  • Miracle Life Center/OB Entrance (F) is open 6 a.m. – 7 p.m., for OB patients only.
  • Emergency Department Entrance (I) is open 24 hours.
  • There are no visitation hours from 5 p.m. to 7 a.m. daily.

At each entrance, all visitors will be asked a series of screening questions and have temperatures checked prior to approved entry. Visitors should be advised that visitation may be denied based on the screening.

Visitation will not be allowed for anyone who is ill with seasonal flu or COVID-19 symptoms, including shortness of breath, coughing, fever, chills, headache, vomiting, sore throat, muscle aches, or diarrhea.

When visiting a patient, all visitors will be asked to remain primarily in the room with the patient.

The Memorial Auxiliary Gift Shop will be closed to all visitors until further notice. Visitors may visit the Memorial Hospital Cafeteria when visiting or utilize room service while visiting inpatients.

Emergency Department: Separate areas within our Emergency Department have been arranged to immediately isolate those who appear infectious from those without infectious medical care needs.

Outpatient Services: After you visit Memorial for a test/procedure/service appointment, you will be asked to evaluate and monitor your health and temperature for 72 hours post-visit and communicate any changes with us.

For patients of Memorial Medical Group practices

We appreciate the trust you have placed in our team at Memorial Medical Group. And, we understand the COVID-19 crisis may create some new, unexpected questions about your healthcare experience. Rest assured, we are taking extra safety and cleanliness precautions as we return to providing our full scope of services to our patients and community.

  • All sick bay and walk-in clinic hours have been suspended. If you or a family member is ill, please call your primary care physician for guidance on next steps.
  • Patients seeking care at a Memorial Medical Group practice must have a scheduled appointment, including patients visiting the practice for laboratory services.
  • Special office hours have been implemented, with well patient visits/routine visits/vaccinations in the morning, and ill/acute patient visits during afternoon hours. Additional cleaning will be done between morning and afternoon visits to help protect patients.
  • Patients are encouraged to call their provider's office for specific questions or information, including same day appointment needs.
  • Memorial Health is offering HIPAA compliant telehealth services to existing patients of Memorial Medical Group practices. Patients of the below listed practices can utilize telehealth services or in-office services, depending on the care required by the patient, along with the recommendation of the provider:

Memorial Primary Care Practices

Memorial Specialty Care Practices

  • Telehealth services will be available as either virtual visits via a phone call with a provider or video visits with a provider via two-way video chat (the patient will need a device with a camera and microphone). When patients call their provider’s office, the practice staff will discuss telehealth and in-office options with each patient, and provide next steps and directions for telehealth.
For patients/visitors of Memorial Urgent Care in Marysville or Urbana

For patients planning to seek care at our Urgent Care Centers in Marysville or Urbana, we now have an online check-in process. This will allow our medical staff to assess your symptoms and place you into “line,” all from the safety of your vehicle. We are taking continuous steps to help prevent the spread of COVID-19 and protect each of you.

When you arrive to the parking lot and before you enter the Urgent Care building, follow these steps:

  1. Go to www.memorialohio.com/urgent-care
  2. Click on START YOUR VISIT
  3. Click on the link to Memorial Urgent Care (Marysville or Urbana)
  4. Complete the information and click “Get in Line”
  5. A Memorial Urgent Care team member will text you next steps.

If you do not have a smartphone, please call (937) 578-4310 for Marysville or (937) 652-5019 for Urbana, prior to entering the building.

The online check-in is available during Urgent Care hours (Monday – Friday: 9am – 9pm and Saturday – Sunday: 9am – 6pm).

For patients of elective surgery/endoscopy services

As part of Governor DeWine’s Responsible RestartOhio Plan, beginning May 1, 2020, Memorial restored many surgical services that had previously been reduced in response to COVID-19.

For elective surgery/endoscopy patients, our care team will work with you to determine the best plan for your upcoming procedure and discuss any concerns you may have. You will be asked to monitor your symptoms prior to surgery and share any updates with us.

  • Patients who meet certain criteria will need to be tested for COVID-19 prior to their scheduled procedure.
  • The highest level of safety and sterilization will be continued for our surgery suites, ranging from instrument sterilization, equipment and environmental disinfection to wearing appropriate hospital-grade personal protective equipment (PPE), appropriate for the specific procedure and patient.
  • For surgical/procedural patients receiving services in the Heart & Surgical Pavilion, each patient may designate one visitor to accompany them to their procedure. The visitor must stay within the facility and remain in the assigned waiting area during the procedure/surgery, unless visiting the cafeteria or restrooms.
  • For surgical/procedural patients receiving services at Memorial Hospital Outpatient Surgery Center, no visitor or support person will be allowed to wait in the facility, but instead will be asked to wait in their vehicle. Our Surgery team will call the support person when it is time for the patient to leave.
For visitors of Memorial Gables

Memorial Gables has implemented a temporary restriction of all visitations, again to help alleviate the spread of COVID-19 for residents and staff at the facility.

  • Visitation for any resident experiencing a significant change in condition will be assessed individually to allow for immediate family engagement.
  • To help give families an alternative to visiting, the Memorial Gables team is offering the ability to Skype or FaceTime with their loved ones during this time. Those interested may call the Gables at (937) 578-4074 to schedule an appointment and a member of the staff will assist in making the connection from 9 a.m. to 5 p.m., Monday through Friday.

In addition, our Environmental Services team is working to keep all areas of Memorial Gables clean and sanitized. Protocols are in place for increased disinfection with hospital-grade products for all high-touch areas.

For clients of the Wellness Center's Adult Fitness program

Memorial Hospital’s Wellness Center will be open Adult Fitness beginning Monday, June 1.

In order to protect you, our other clients, and our patients, there are restart safety measures we need to follow on a daily basis. We deeply appreciate your understanding during this time. We know you have many questions as to what your experience at the Wellness Center will be, so please read the helpful and important information below.

HOURS OF OPERATION

  • Monday - Friday, 6am - 3pm (see special schedule below)
  • Community classes and SilverSneakers are not available at this time, but we will reschedule them soon.

ACCESS

  • Please park near and enter through the MacIvor or Heart Pavilion entrances. Immediately upon entry, you will be asked a few screening questions and have your temperature taken. Entrance C by Occupational Health will not be open to enter.
  • To abide by social distancing, some equipment has been moved or removed. As a result, we can serve 20 clients during each exercise session.
  • Exercise sessions have been scheduled for one-hour sessions – the time slots include:
    • 6:15-7:15am
    • 7:30-8:30am
    • 8:45-9:45am
    • 10-11am
    • 11:15am-12:15pm
    • 12:30-1:30pm
    • 1:45-2:45pm (this is the last session for the day)
  • Based on our historical facility usage reports, if each client attends the session close to your usual exercise time, we believe we will have enough sessions for everyone. For example, if you usually exercise at 10:30am, you would attend either the 10am or the 11:15am session.
    • Historically, Tuesday and Thursday tend to be less busy and may be good alternative days for you.
    • Arriving late for a session will impact the amount of time you have to exercise. For example, if you arrive 20 minutes late, you have 40 minutes remaining to utilize the facility.
  • Exercise sessions are available on a first-come, first-serve basis. We recommend that you arrive only a few minutes early to avoid crowding and abide to social distancing guidelines.
    • The Wellness Center doors will be unlocked at the start of each session above to allow up to 20 individuals to enter.
    • Please come dressed to exercise as the showers and lockers will not be available to use. However, restrooms will be open.

SAFETY MEASURES AND CLEANLINESS

  • The Wellness Center staff will rigorously clean equipment between each one-hour session.
  • In addition, you are responsible for cleaning equipment before and after each use, giving high-touch areas thoughtful attention. Cleaning supplies will be provided throughout the Wellness Center.
  • Wearing is caring. For your safety and the safety of others, wearing a mask during your time at Memorial is greatly appreciated.
  • We kindly ask you wash your hands or use hand sanitizer after entering and exiting the Wellness Center.
  • Cardiac and Pulmonary Rehabilitation clients will receive care in another area of the hospital for their health and safety.
  • If you are experiencing symptoms or have been exposed to COVID-19, please stay home. You may return to the Wellness Center:
    • after 14 days from your date of exposure, if you did not develop symptoms OR
    • a minimum of 14 days after symptom onset AND after you have been symptom-free for 72 hours.

Thank you for joining us and for your patience as we do our best to keep you healthy and safe. If you have questions, please call the Wellness Center at (937) 578-2580. We look forward to seeing you again!

Community Support & Donations

How to help

In This Together Campaign

As we rise to meet the needs of our community during this unprecedented health crisis, your support now will help ensure we have the tools needed to continue to provide exceptional care to our valued patients. Donations to the In This Together Campaign will support the immediate needs of Memorial Health and ensure that we are able to react quickly to the emerging needs of our clinicians and health system as additional challenges arise during this ever evolving and unknown time.

To donate a gift of any size, visit MemorialHealth/InThisTogether

COVID-19 Community Support

Memorial Health is tremendously thankful for the outpouring of support during these unprecedented times. The willingness of the community to do what they can to help flatten the curve and protect our patients and healthcare workers is amazing. The following information is provided for any community member who would like to help:

Donations for PPE (personal protective equipment) are certainly needed and appreciated. Below are the “top needed” items identified by the State of Ohio and by Memorial – if you have these items, please email covidsupport@memorialohio.com. Our staff will review these emails and coordinate with you on how these resources can be delivered to our teams or other community partners.

PPE & Other Supplies

  • Surgical gowns (S, M, L, XL, XXL)
  • Face/surgical masks (adult, pediatric, hand-sewn)
  • Gloves (nitrile, vinyl or butyl)
  • N 95 particulate respirators
  • Isolation gowns
  • Face shields
  • Hand sanitizer (minimum of 70% alcohol content)
  • Disinfectant wipes
  • Tyvek coveralls
  • Temporal/no touch thermometers
  • Foot coverings
  • Ventilator tubing

Food

Thank you to the many generous restaurants and other food businesses offering to bring meals and snacks to our busy healthcare teams. Your kindness is reminding them that they are in the community’s thoughts and prayers.

Memorial Health is currently accepting food donations, but they must be pre-approved before drop off. We can only accept the following:

  • Foods prepared in a licensed food service establishment.
  • Foods with temperatures that can be maintained upon delivery.
  • Foods that are grab and go style, ready-to-eat.

We cannot accept foods made from home kitchens; thank you for understanding.

To learn more, obtain approval, or make drop-off arrangements, please email covidsupport@memorialohio.com and a team member will coordinate details with you.

Common Questions & COVID Resources

Commonly asked questions

What is coronavirus (COVID-19)?

COVID-19, or coronavirus disease 2019, is an upper respiratory tract disease caused by one of the seven coronaviruses known to infect humans. It was first identified in humans in Wuhan, Hubei Province, China, in December 2019.

Symptoms, which generally appear two to 14 days after exposure, include fever, cough, and difficulty breathing. Most people who become sick do not require hospitalization, but older adults, people with chronic health conditions, and people with compromised immune systems are more likely to require more advanced care. Source: Ohio Department of Health

What if I have an upcoming appointment?

Patients, staff, and visitors are at the forefront of each decision we make at Memorial. As such, we ask for your assistance in taking precautions to ensure a safe environment for all. If you have flu-like symptoms, including fever or cough, and have an upcoming appointment, please call your provider or outpatient service department for instructions on how to proceed.

I have low-grade fever, with a cough, but no shortness of breath – what should I be doing?

We encourage you to stay home until your symptoms have passed. Please do not go to the Emergency Department and do not go to your provider’s office or a walk-in urgent care clinic. Get plenty of rest, make sure you are drinking liquids frequently, and wash your hands often. In addition, cover your cough with a tissue and dispose it immediately. Make sure to properly limit or eliminate exposure to family and others. Call your primary care provider if your symptoms worsen or if you have increasing concerns.

I have fever of 100.4 degrees or higher, severe cough, and increasing shortness of breath. What should I be doing?

Please contact your provider’s office via telephone for instructions on how to proceed. If you feel you require emergency attention, please visit your nearest Emergency Department.

How does it spread?

Coronaviruses are generally thought to be spread most often by respiratory droplets. The virus that causes coronavirus disease 2019 is spreading from person-to-person and someone who is actively sick with the disease can spread the illness to others. That is why CDC recommends that these patients be isolated either in the hospital or at home until they are better and no longer pose a risk of infecting others. Source: Ohio Department of Health

What are the symptoms?

Symptoms, which generally appear two to 14 days after exposure, include fever, cough, and difficulty breathing. Most people who become sick do not require hospitalization, but older adults, people with chronic health conditions, and people with compromised immune systems are more likely to require more advanced care. Source: Ohio Department of Health

Will warm weather stop the outbreak?

It is not yet known whether weather and temperature impact the spread of COVID-19. Some other viruses, like the common cold and flu, spread more during cold weather months, but that does not mean it is impossible to become sick with these viruses during other months. At this time, it is not known whether the spread of COVID-19 will decrease when weather becomes warmer. Source: Ohio Department of Health

For additional COVID-19 FAQs, click on the links below.

COVID-19 FAQ Ohio Department of Health
COVID-19 FAQ CDC

Masks & cloth face coverings

Join us as we support Ohio Department of Health Director Dr. Amy Acton’s charge to “don the mask, don the cape!” Below are several excellent resources and tutorials for sew and no-sew masks.

CDC’s recommendation for use of cloth face coverings to help slow the spread of COVID-19

Ohio Department of Health’s COVID-19 Checklist for Cloth Face Coverings


Protecting you, your family, and your community
  • Wash hands often with soap and water for at least 20 seconds; dry hands with a clean towel or air-dry hands.
  • Use alcohol-based hand sanitizer when soap and water are unavailable.
  • Cover your mouth/nose with a tissue or sleeve when sneezing or coughing.
  • Avoid touching your face, eyes, ears, and nose.
  • Avoid close contact with people who are sick.
  • Stay at home when you are sick, except for getting medical care.
  • If you are an older Ohioan, stay at home as much as possible, avoid crowds, and keep away from others who are sick.
  • If you have an underlying chronic and/or severe medical conditions, stay at home as much as possible, avoid crowds, and keep away from others who are sick.
  • Clean “high-touch” surfaces daily.
  • Stay informed on Ohio and Federal regulations, travel restrictions, related mandates, and health alerts.
  • Get the facts and manage coronavirus fears and anxieties for you and your loved ones.

Additional Resources:

Ohio Department of Health COVID-19 checklists

Checklists for specific areas:

COVID-19 Checklist for Older Ohioans & Individuals with Chronic Health Conditions
COVID-19 Checklist for Families and Individuals
COVID-19 Checklist for Households
COVID-19 Checklist for Businesses/Employers
COVID-19 Checklist for Faith-Based and Community Organizations

What steps has Memorial Health taken?

For more than a decade, Memorial Health has been preparing, practicing, and refining processes for scenarios like this and we are well prepared to adapt. As a leading employer and the major healthcare entity in our region, we have strong relationships in place with partners at our local Health Departments in Union and Champaign Counties, as well as the ODH and the Centers for Disease Control (CDC). We are in constant contact with them and we are actively implementing measures in concert related to the prevention, evaluation, and treatment of COVID-19.

In addition, our team continues to manage our infrastructure for infection prevention and emergency preparedness and we reassess daily, as needed. As we have done with other outbreaks like H1N1 and Ebola, Memorial continues to prepare for and monitor developments that will aide our communities as the need arises.