Safe Care During COVID-19

Protecting you and keeping you safe is still our #1 priority

Memorial Health has always been focused on keeping patients safe and secure as well as our facilities clean. That’s what you have come to expect from our medical centers, physician offices, hospital service areas, and from our team. As we progress through the COVID-19 crisis, your safety is still our top priority.

Just like we’ve always been in this together, we’ve always been focused on keeping you safe, healthy, and well. Rest assured, Memorial stands ready to care for you and your family – from mammograms, x-rays, laboratory services, and delivering babies to urgent care, physical therapy, surgery services, oncology care, and more.

Memorial is taking extra safety and cleanliness precautions as we return to providing our full scope of services to our patients and community. To learn more, read the “Safe care” tab below.


Patient & Visitor Information

Safe care available here

On behalf of our entire organization, thank you for doing all you can to keep our communities safe. The numbers in our rural region and within the walls of Memorial Hospital have been kept relatively low. Your efforts have enabled our team to be healthy and ready to serve you as we expand back to the health and wellness services you need.

  • From day one, our Infection Prevention team has been monitoring, reviewing, and enhancing all processes to ensure we are taking measures to protect our patients and staff.
  • Our Environmental Services team is working around the clock to keep all areas of Memorial Hospital and our offsite buildings clean and sanitized. Protocols are in place for increased disinfection with hospital-grade products for all high-touch areas, such as door handles, handrails, and bathrooms.
  • Our Materials team has worked hard to build our inventory of personal protective equipment (PPE) to ensure appropriate levels for our team members, patients, and guests as we resume services.
  • Visitor and guest restrictions will remain in place for now, as well as the consolidation of public hospital entrances with limited entry hours.
  • Continued temperature and health screenings will occur at all entrances for patients, visitors, and employees.
  • Seating arrangements within waiting areas will look different as we continue to practice social distancing.

Memorial continues to follow the guidance from the Centers for Disease Control and Prevention (CDC) and the Ohio Department of Health (ODH) as measures are taken to reduce the transmission of COVID-19 and keep patients and employees safe.

Telehealth services

Memorial Health is offering HIPAA compliant telehealth services to new and established patients of Memorial Medical Group practices. Telehealth services will be available as either virtual visits via a phone call with a provider or video visits with a provider via two-way video chat (the patient will need a device with a camera and microphone). When patients call their provider’s office, the practice staff will discuss telehealth and in-office options with each patient, and provide next steps and directions for telehealth.

Patients of the below listed practices can utilize telehealth services or in-office services, depending on the care required by the patient, along with the recommendation of the provider:

Memorial Primary Care Practices

Memorial Specialty Care Practices


Mask/face covering policy

Masks/cloth masks/home-made masks/face coverings are required at all Memorial locations.

  • All staff must wear a mask when within 6 feet of another person. Team members who interact with patients will be wearing the necessary hospital-grade PPE for their area/service. Staff who are not interacting with patients may wear cloth/home-made face coverings.
  • Patients/visitors may enter Memorial Hospital or the City Gate or Urbana Medical Centers with a cloth/home-made mask or face covering and will then be provided with an appropriate medical grade mask at the screening station to be worn for the duration of their visit.
  • For patients/visitors who enter without a mask, a medical grade mask will be provided and must be worn for the duration of their visit.
For patients/visitors of Memorial Hospital & Memorial Health locations

We are helping to ensure the safety of our patients and employees. In order to do this and to help reduce the spread of COVID-19, we are not allowing visitors into our facilities at this time.

  • Effective Tuesday, March 24, visitation will not be allowed within Memorial Health facilities. This “no visitor policy” includes Memorial Hospital and all of its locations, Memorial Medical Group practices, and Memorial Gables. No visitors are allowed in the facility unless they meet one of the following exceptions AND pass the screening. Exceptions are:
    • Maternity patients may have one visitor or support person, and it must be the same person throughout the patient's stay/visit/appointment. The visitor's name must be documented per the department's process.
    • Patients under the age of 18 may have two visitors during their stay. Visitors must be parents or legal guardians and must be the same two visitors for the entire stay/visit/appointment.
    • Patients with disabilities may have one visitor or support person, and it must be the same person throughout the patient’s stay/visit/appointment.
    • For surgery patients, no visitor or support person will be allowed to wait in the facility, but instead will be asked to wait in their vehicle. Our Surgery team will call the support person when it is time for the patient to leave.
    • For end of life care, discretion will be made by the physician and visitation will be limited to three visitors at any given time.
  • The number of public entrances at Memorial Hospital’s main campus have been consolidated to the following entrances:
    • MacIvor Entrance (H) is open Mon – Fri, 7 a.m. – 7 p.m., Sat – Sun, 7 a.m. – 5 p.m.
    • Heart & Surgical Center Entrance (B) is open Mon – Fri, 6 a.m. – 3 p.m.
    • Miracle Life Center/OB Entrance (F) is open 6 a.m. – 7 p.m., for OB patients only.
    • Emergency Department Entrance (I) is open 24 hours.
    • There are no visitation hours from 11 p.m. to 7 a.m. daily.
  • At each entrance, all visitors will be asked a series of screening questions prior to approved entry. Visitors should be advised that visitation may be denied based on the screening.
    • Visitation will not be allowed for anyone who is ill with seasonal flu or COVID-19 symptoms, including shortness of breath, coughing, fever, chills, headache, vomiting, sore throat, muscle aches, or diarrhea.
    • When visiting a patient, all visitors will be asked to remain primarily in the room with the patient.
    • The Memorial Hospital Cafeteria & Gift Shop will be closed to all visitors until further notice. Visitors may utilize room service while visiting.
For patients of Memorial Medical Group practices

We appreciate the trust you have placed in our team at Memorial Medical Group. And, we understand the COVID-19 crisis may create some new, unexpected questions about your healthcare experience. Rest assured, we are taking extra safety and cleanliness precautions as we return to providing our full scope of services to our patients and community.

  • All sick bay and walk-in clinic hours have been suspended. If you or a family member is ill, please call your primary care physician for guidance on next steps.
  • Patients seeking care at a Memorial Medical Group practice must have a scheduled appointment, including patients visiting the practice for laboratory services.
  • Special office hours have been implemented, with well patient visits/routine visits/vaccinations in the morning, and ill/acute patient visits during afternoon hours. Additional cleaning will be done between morning and afternoon visits to help protect patients.
  • Patients are encouraged to call their provider's office for specific questions or information, including same day appointment needs.
  • Memorial Health is offering HIPAA compliant telehealth services to existing patients of Memorial Medical Group practices. Patients of the below listed practices can utilize telehealth services or in-office services, depending on the care required by the patient, along with the recommendation of the provider:

Memorial Primary Care Practices

Memorial Specialty Care Practices

  • Telehealth services will be available as either virtual visits via a phone call with a provider or video visits with a provider via two-way video chat (the patient will need a device with a camera and microphone). When patients call their provider’s office, the practice staff will discuss telehealth and in-office options with each patient, and provide next steps and directions for telehealth.
For patients/visitors of Memorial Urgent Care in Marysville or Urbana

For patients planning to seek care at our Urgent Care Centers in Marysville or Urbana, we now have an online check-in process. This will allow our medical staff to assess your symptoms and place you into “line,” all from the safety of your vehicle. We are taking continuous steps to help prevent the spread of COVID-19 and protect each of you.

When you arrive to the parking lot and before you enter the Urgent Care building, follow these steps:

  1. Go to www.memorialohio.com/urgent-care
  2. Click on START YOUR VISIT
  3. Click on the link to Memorial Urgent Care (Marysville or Urbana)
  4. Complete the information and click “Get in Line”
  5. A Memorial Urgent Care team member will text you next steps.

If you do not have a smartphone, please call (937) 578-4310 for Marysville or (937) 652-5019 for Urbana, prior to entering the building.

The online check-in is available during Urgent Care hours (Monday – Friday: 9am – 9pm and Saturday – Sunday: 9am – 6pm).

For patients of elective surgery/endoscopy services

As part of Governor DeWine’s Responsible RestartOhio Plan, beginning May 1, 2020, Memorial restored many surgical services that had previously been reduced in response to COVID-19.

For elective surgery/endoscopy patients, our care team will work with you to determine the best plan for your upcoming procedure and discuss any concerns you may have. You will be asked to monitor your symptoms prior to surgery and share any updates with us.

  • Patients who meet certain requirements will need to be tested for COVID-19 within 120 hours of the scheduled procedure.
  • The highest level of safety and sterilization will be continued for our surgery suites, ranging from instrument sterilization, equipment and environmental disinfection to wearing appropriate hospital-grade personal protective equipment (PPE), appropriate for the specific procedure and patient.
  • During the surgical procedure, no visitor or support person will be allowed to wait in the facility, but instead will be asked to wait in their vehicle. Our Surgery team will call the support person when it is time for the patient to leave.
For visitors of Memorial Gables

Memorial Gables has implemented a temporary restriction of all visitations, again to help alleviate the spread of COVID-19 for residents and staff at the facility.

  • Visitation for any resident experiencing a significant change in condition will be assessed individually to allow for immediate family engagement.
  • To help give families an alternative to visiting, the Memorial Gables team is offering the ability to Skype or FaceTime with their loved ones during this time. Those interested may call the Gables at (937) 578-4074 to schedule an appointment and a member of the staff will assist in making the connection from 9 a.m. to 5 p.m., Monday through Friday.

In addition, our Environmental Services team is working to keep all areas of Memorial Gables clean and sanitized. Protocols are in place for increased disinfection with hospital-grade products for all high-touch areas.

For clients of the Wellness Center's Adult Fitness program

Memorial Hospital’s Wellness Center will be open Adult Fitness beginning Monday, June 1.

In order to protect you, our other clients, and our patients, there are restart safety measures we need to follow on a daily basis. We deeply appreciate your understanding during this time. We know you have many questions as to what your experience at the Wellness Center will be, so please read the helpful and important information below.

HOURS OF OPERATION

  • Monday - Friday, 6am - 3pm (see special schedule below)
  • Community classes and SilverSneakers are not available at this time, but we will reschedule them soon.

ACCESS

  • Please park near and enter through the MacIvor or Heart Pavilion entrances. Immediately upon entry, you will be asked a few screening questions and have your temperature taken. Entrance C by Occupational Health will not be open to enter.
  • To abide by social distancing, some equipment has been moved or removed. As a result, we can serve 20 clients during each exercise session.
  • Exercise sessions have been scheduled for one-hour sessions – the time slots include:
    • 6:15-7:15am
    • 7:30-8:30am
    • 8:45-9:45am
    • 10-11am
    • 11:15am-12:15pm
    • 12:30-1:30pm
    • 1:45-2:45pm (this is the last session for the day)
  • Based on our historical facility usage reports, if each client attends the session close to your usual exercise time, we believe we will have enough sessions for everyone. For example, if you usually exercise at 10:30am, you would attend either the 10am or the 11:15am session.
    • Historically, Tuesday and Thursday tend to be less busy and may be good alternative days for you.
    • Arriving late for a session will impact the amount of time you have to exercise. For example, if you arrive 20 minutes late, you have 40 minutes remaining to utilize the facility.
  • Exercise sessions are available on a first-come, first-serve basis. We recommend that you arrive only a few minutes early to avoid crowding and abide to social distancing guidelines.
    • The Wellness Center doors will be unlocked at the start of each session above to allow up to 20 individuals to enter.
    • Please come dressed to exercise as the showers and lockers will not be available to use. However, restrooms will be open.

SAFETY MEASURES AND CLEANLINESS

  • The Wellness Center staff will rigorously clean equipment between each one-hour session.
  • In addition, you are responsible for cleaning equipment before and after each use, giving high-touch areas thoughtful attention. Cleaning supplies will be provided throughout the Wellness Center.
  • Wearing is caring. For your safety and the safety of others, wearing a mask during your time at Memorial is greatly appreciated.
  • We kindly ask you wash your hands or use hand sanitizer after entering and exiting the Wellness Center.
  • Cardiac and Pulmonary Rehabilitation clients will receive care in another area of the hospital for their health and safety.
  • If you are experiencing symptoms or have been exposed to COVID-19, please stay home. You may return to the Wellness Center:
    • after 14 days from your date of exposure, if you did not develop symptoms OR
    • a minimum of 14 days after symptom onset AND after you have been symptom-free for 72 hours.

Thank you for joining us and for your patience as we do our best to keep you healthy and safe. If you have questions, please call the Wellness Center at (937) 578-2580. We look forward to seeing you again!

Community Support & Donations

How to help

In This Together Campaign

As we rise to meet the needs of our community during this unprecedented health crisis, your support now will help ensure we have the tools needed to continue to provide exceptional care to our valued patients. Donations to the In This Together Campaign will support the immediate needs of Memorial Health and ensure that we are able to react quickly to the emerging needs of our clinicians and health system as additional challenges arise during this ever evolving and unknown time.

To donate a gift of any size, visit MemorialHealth/InThisTogether

COVID-19 Community Support

Memorial Health is tremendously thankful for the outpouring of support during these unprecedented times. The willingness of the community to do what they can to help flatten the curve and protect our patients and healthcare workers is amazing. The following information is provided for any community member who would like to help:

Donations for PPE (personal protective equipment) are certainly needed and appreciated. Below are the “top needed” items identified by the State of Ohio and by Memorial – if you have these items, please email covidsupport@memorialohio.com. Our staff will review these emails and coordinate with you on how these resources can be delivered to our teams or other community partners.

PPE & Other Supplies

  • Surgical gowns (S, M, L, XL, XXL)
  • Face/surgical masks (adult, pediatric, hand-sewn)
  • Gloves (nitrile, vinyl or butyl)
  • N 95 particulate respirators
  • Isolation gowns
  • Face shields
  • Hand sanitizer (minimum of 70% alcohol content)
  • Disinfectant wipes
  • Tyvek coveralls
  • Temporal/no touch thermometers
  • Foot coverings
  • Ventilator tubing

Food

Thank you to the many generous restaurants and other food businesses offering to bring meals and snacks to our busy healthcare teams. Your kindness is reminding them that they are in the community’s thoughts and prayers.

Memorial Health is currently accepting food donations, but they must be pre-approved before drop off. We can only accept the following:

  • Foods prepared in a licensed food service establishment.
  • Foods with temperatures that can be maintained upon delivery.
  • Foods that are grab and go style, ready-to-eat.

We cannot accept foods made from home kitchens; thank you for understanding.

To learn more, obtain approval, or make drop-off arrangements, please email covidsupport@memorialohio.com and a team member will coordinate details with you.

Common Questions & COVID Resources

Commonly asked questions

What is coronavirus (COVID-19)?

COVID-19, or coronavirus disease 2019, is an upper respiratory tract disease caused by one of the seven coronaviruses known to infect humans. It was first identified in humans in Wuhan, Hubei Province, China, in December 2019.

Symptoms, which generally appear two to 14 days after exposure, include fever, cough, and difficulty breathing. Most people who become sick do not require hospitalization, but older adults, people with chronic health conditions, and people with compromised immune systems are more likely to require more advanced care. Source: Ohio Department of Health

What if I have an upcoming appointment?

Patients, staff, and visitors are at the forefront of each decision we make at Memorial. As such, we ask for your assistance in taking precautions to ensure a safe environment for all. If you have flu-like symptoms, including fever or cough, and have an upcoming appointment, please call your provider or outpatient service department for instructions on how to proceed.

I have low-grade fever, with a cough, but no shortness of breath – what should I be doing?

We encourage you to stay home until your symptoms have passed. Please do not go to the Emergency Department and do not go to your provider’s office or a walk-in urgent care clinic. Get plenty of rest, make sure you are drinking liquids frequently, and wash your hands often. In addition, cover your cough with a tissue and dispose it immediately. Make sure to properly limit or eliminate exposure to family and others. Call your primary care provider if your symptoms worsen or if you have increasing concerns.

I have fever of 100.4 degrees or higher, severe cough, and increasing shortness of breath. What should I be doing?

Please contact your provider’s office via telephone for instructions on how to proceed. If you feel you require emergency attention, please visit your nearest Emergency Department.

How does it spread?

Coronaviruses are generally thought to be spread most often by respiratory droplets. The virus that causes coronavirus disease 2019 is spreading from person-to-person and someone who is actively sick with the disease can spread the illness to others. That is why CDC recommends that these patients be isolated either in the hospital or at home until they are better and no longer pose a risk of infecting others. Source: Ohio Department of Health

What are the symptoms?

Symptoms, which generally appear two to 14 days after exposure, include fever, cough, and difficulty breathing. Most people who become sick do not require hospitalization, but older adults, people with chronic health conditions, and people with compromised immune systems are more likely to require more advanced care. Source: Ohio Department of Health

Will warm weather stop the outbreak?

It is not yet known whether weather and temperature impact the spread of COVID-19. Some other viruses, like the common cold and flu, spread more during cold weather months, but that does not mean it is impossible to become sick with these viruses during other months. At this time, it is not known whether the spread of COVID-19 will decrease when weather becomes warmer. Source: Ohio Department of Health

For additional COVID-19 FAQs, click on the links below.

COVID-19 FAQ Ohio Department of Health
COVID-19 FAQ CDC

Masks & cloth face coverings

Join us as we support Ohio Department of Health Director Dr. Amy Acton’s charge to “don the mask, don the cape!” Below are several excellent resources and tutorials for sew and no-sew masks.

CDC’s recommendation for use of cloth face coverings to help slow the spread of COVID-19

Ohio Department of Health’s COVID-19 Checklist for Cloth Face Coverings


Protecting you, your family, and your community
  • Wash hands often with soap and water for at least 20 seconds; dry hands with a clean towel or air-dry hands.
  • Use alcohol-based hand sanitizer when soap and water are unavailable.
  • Cover your mouth/nose with a tissue or sleeve when sneezing or coughing.
  • Avoid touching your face, eyes, ears, and nose.
  • Avoid close contact with people who are sick.
  • Stay at home when you are sick, except for getting medical care.
  • If you are an older Ohioan, stay at home as much as possible, avoid crowds, and keep away from others who are sick.
  • If you have an underlying chronic and/or severe medical conditions, stay at home as much as possible, avoid crowds, and keep away from others who are sick.
  • Clean “high-touch” surfaces daily.
  • Stay informed on Ohio and Federal regulations, travel restrictions, related mandates, and health alerts.
  • Get the facts and manage coronavirus fears and anxieties for you and your loved ones.

Additional Resources:

Ohio Department of Health COVID-19 checklists

Checklists for specific areas:

COVID-19 Checklist for Older Ohioans & Individuals with Chronic Health Conditions
COVID-19 Checklist for Families and Individuals
COVID-19 Checklist for Households
COVID-19 Checklist for Businesses/Employers
COVID-19 Checklist for Faith-Based and Community Organizations

What steps has Memorial Health taken?

For more than a decade, Memorial Health has been preparing, practicing, and refining processes for scenarios like this and we are well prepared to adapt. As a leading employer and the major healthcare entity in our region, we have strong relationships in place with partners at our local Health Departments in Union and Champaign Counties, as well as the ODH and the Centers for Disease Control (CDC). We are in constant contact with them and we are actively implementing measures in concert related to the prevention, evaluation, and treatment of COVID-19.

In addition, our team continues to manage our infrastructure for infection prevention and emergency preparedness and we reassess daily, as needed. As we have done with other outbreaks like H1N1 and Ebola, Memorial continues to prepare for and monitor developments that will aide our communities as the need arises.