New methods. New location. Same focus on patient care.

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All of our Memorial Medical Group practices now offer telehealth services – options include phone calls with a provider or video visits via two-way video chat – all from the “new location” of your home! These telehealth services are HIPAA-compliant and available to new and existing patients of a Memorial practice. Call your provider to schedule an appointment for COVID-19 symptoms or other illness concerns and follow-up appointments.


What does telehealth mean?

Telehealth is using electronic technology to provide healthcare services. Our HIPAA-compliant technology can be a simple phone call with a provider or a video visit via two-way chat. Telehealth has multiplied in use since the COVID-19 pandemic because it allows you to stay home and still receive care, for sick visits or well checks.

I need to speak to my provider but I am not experiencing COVID-19 symptoms – should I still call the practice?

Yes! Our primary care and specialty care practices are open and still scheduling in-office and telehealth visits. Telehealth visits are ideal for things like regularly scheduled follow-up appointments, medication management, general illness concerns (sore throat, gout, migraines), and behavioral health.

How do I schedule a telehealth visit? Do I have to be an existing patient?

Memorial offers several different telehealth services for new and existing patients of our Memorial Medical Group practices. Existing patients can call their practice and ask to be scheduled for a visit. New patients would need to call the practice of their choice and then discuss how you are currently feeling and recommendations for next steps. In addition, new patients seeking a telehealth appointment are required to complete a New Patient Packet prior to the visit.

I don’t have a laptop or high-tech equipment, but can I still use telehealth services?

We still have you covered! Memorial offers two versions of HIPAA-compliant telehealth services – we can schedule virtual visits that are a simple phone call with your provider or a two-way video chat – all you need for this is a device with a camera and microphone (like your smartphone or tablet). Don’t let the “technology” worry you – we can adapt to your needs.

What is a two-way video chat? Will I be able to do it easily?

It is essentially like FaceTime, Skype, or Zoom! Check out the steps below:

Ready to get started?

Memorial is proud to offer telehealth services to ensure you and your family receive the care you need. Patients of the below listed practices can utilize telehealth services or in-office services, depending on the care required by the patient, along with the recommendation of the provider – please click on your practice below for contact information:

Primary Care Practices

Specialty Care Practices