Patient Information
We’re committed to making you feel at home. And to getting you back there.
Before Your Stay
Your comfort and privacy are paramount to us. We strive to do everything in our power to make your hospital stay as consoling and healing as possible. Starting with making it easy to find everything you need to know before you’re admitted.
Memorial Hospital knows you’re nervous enough about being in the hospital – but here are some tips to help you prepare:
- Follow the registration instructions provided to you by your healthcare team.
- Please remember to bring your insurance cards with you.
- If you would like, you can complete the medical consent form – it is an authorization signed by parents giving another party consent to make emergency medical decisions in their absence.
- Sign-up for MyChart, Memorial Hospital’s Patient Portal.
For more information on the admission process, call the main hospital line at (937) 644-6115 or (800) 686-4577 and ask for Registration.
During Your Stay
SPIRITUAL CARE
Our Spiritual Care Advocate is available to visit with patients and family, upon request. You can call (937) 578-6098, or ask a member of our team to assist you.
DELIVERIES
Mail, flowers, and gifts are delivered daily to patient rooms by our staff of volunteers. Regulations prohibit live flowers in any Critical Care room. Mail received at the hospital after your discharge will be forwarded to the address provided on your admission form.
PATIENT EXPERIENCE
Providing superior care and service to each one of our patients and their guests is important to us at Memorial Hospital. At any point during your stay if you feel we are not living up to this expectation, the Patient Experience Department would welcome that feedback so we can make the necessary improvements. We are here to facilitate communication, answer questions, resolve any patient care concerns, and recognize superior service.
If you have a concern about your care or treatment plan, you are encouraged to contact Patient Experience at (937) 578-2355 or by e-mail at patientexperience@memorialohio.com.
If your concerns have not been addressed to your satisfaction, please feel free to contact DNV Healthcare, Inc. at (866) 523-6842 or via e-mail at hospitalcomplaint@dnv.com.
MEALS & FOOD
Complete meals or snacks are available for your family and visitors in the Bistro ‘52 from 6:30 am to 6:30 pm, seven days a week. Vending machines throughout the hospital offer sandwiches, snack foods, candy, and beverages 24-hours a day.
Your meals are prepared according to the diet prescribed by your physician with all food preparation supervised by our registered dietitian. You may select meals from the restaurant-style menus delivered to your room each morning.
Sometimes your diet must be restricted in preparation for surgery or certain tests. Low salt, low fat, and low cholesterol diets are among those most commonly ordered by doctors.
MONEY & VALUABLES
Please send money, jewelry, and other valuables home with your family. If this is not possible, your nurse will arrange to have valuables stored in the hospital safe. The hospital is not responsible for money, jewelry, clothing, dentures, glasses, or other valuables kept in your room.
NEWSPAPERS
Memorial Hospital inpatients will each receive a copy of the local newspaper with their evening meal tray on Monday through Saturday. Additional copies are distributed in many of the department waiting areas.
TELEPHONES
Local telephone service is provided in each patient’s room, compliments of the Memorial Auxiliary.
TELEVISION
Cable television is provided in each room free of charge, compliments of Memorial Hospital. Your TV can be operated from your bed with a handheld control unit.
After Your Stay
Sometimes you have complex needs when you leave the hospital. You may need the services of many different professionals, agencies, healthcare facilities, and human services programs.
Professionals in Case Management are available to help coordinate and manage all these services. They also provide a variety of counseling, support, and referral for situations such as terminal illness, drug and alcohol rehabilitation, crisis intervention, paternity issues, cancer programs, and medical ethics. For more information, call (937) 578-2332.
The Medication Therapies Center can provide medication management guidance and related education. After you leave the hospital, a Transitions of Care Clinic nurse practitioner can provide support and guidance to keep you on the road to recovery, and to reduce the possibility that you would need to return to the hospital in the near future. For more information, call (937) 586-4281.
For medical records requests, please contact our Medical Records Department at Memorial Hospital – our team can be reached at (937) 578-2365 from 8:00am to 4:30pm, Monday through Friday. Alternatively, medical records requests can be submitted through MyChart. Download a Medical Request Form.